Refund & Cancellation Policy

At Kushwaha Grocery, customer satisfaction is important to us. This policy outlines how order cancellations and refunds are handled. [Update the sections below to match your actual process once online ordering is live.]

1. Order Cancellations

Orders can be cancelled by contacting us at +91 98735 98509 or info@kushwahagrocery.com [within X hours of placing the order / before the order has been dispatched — update as applicable].

2. Refunds

Refunds are applicable in the following cases:

• The order was cancelled before dispatch
• The product delivered was damaged, incorrect, or of poor quality
• The product was not delivered within the promised timeframe

Approved refunds will be processed back to the original payment method within [X business days] via Razorpay.

3. Non-Refundable Cases

Refunds will not be provided for change-of-mind requests once perishable grocery items (fruits, vegetables, dairy) have been delivered, unless the item is damaged or incorrect.

4. How to Request a Refund

Contact us within [X hours] of delivery with your order details and, where possible, a photo of the issue, at info@kushwahagrocery.com.

Note: This is a general template and not legal advice. Please fill in the bracketed placeholders with your real policy (timeframes, process) before publishing — payment gateways review this page closely during verification.